Return Policy
Learn about our hassle-free return policy. We accept returns within 30 days of purchase for a full refund.
Eligibility for Returns
- - Digital Products: Due to the nature of digital products, all sales are final. However, if you experience any issues with the product, please contact our support team for assistance.
- - Software Subscriptions: Subscriptions can be canceled at any time. If you cancel within the first 14 days of your subscription, you may be eligible for a prorated refund. After 14 days, no refunds will be issued, but you can continue using the service until the end of your billing cycle.
- - Physical Products: If you purchased hardware or any physical products from us, you can return the item within 30 days of delivery for a full refund. The item must be in its original packaging, unused, and in the same condition as when you received it.
Return Process
- - Contact Us: Initiate the return process by contacting our customer service team at support@getpayin.com with your order number and reason for the return.
- - Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item.
- - Shipping: Customers are responsible for return shipping costs. Please ensure the item is securely packaged and sent via a trackable shipping method.
- - Inspection & Refund: Upon receiving your returned item, we will inspect it to confirm it meets our return criteria. If approved, a refund will be issued to your original payment method within 30 days of receiving the returned item.
Exchanges
- - For physical products, if you need to exchange an item, please follow the return process and place a new order for the desired item.
Non-Returnable Items
- - Digital products and downloadable software are non-returnable once delivered.
- - Gift cards and promotional items are also non-returnable.
Damaged or Defective Items
- - If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or provide a full refund, including any shipping costs.
Subscription Cancellations
- - You can cancel your software subscription at any time from your account settings. If canceled within the first 14 days, you may be eligible for a prorated refund. No refunds will be issued after 14 days.
Contact Us
- - For any questions or further assistance with returns, please reach out to our customer service team at support@getpayin.com.
About Us
At GetPayIn, we empower tourism businesses with cutting-edge payment solutions that drive growth and enhance customer experiences. We envision a future where payments are seamless, secure, and integrated into every aspect of the tourism industry.
Office 302, Third Floor, Building 3B,
Business District, Hyde Park,
New Cairo, Cairo, Egypt.
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